Tooting Man And Van Terms and Conditions
These terms and conditions set out the basis on which Tooting Man And Van provides removal, transport, delivery, and related moving services across the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. The purpose of this page is to explain the service in clear, practical language so that both the customer and the man and van service understand their rights and responsibilities before, during, and after the job.
In these terms, references to “we”, “us”, and “our” mean Tooting Man And Van. References to “you” and “your” mean the person booking the service, the sender of the goods, the recipient, or any person acting on behalf of the customer. Our services may include single-item transport, part-load moves, furniture removals, collection and delivery, loading and unloading, and other related logistics tasks. Unless agreed otherwise in writing, all services are provided subject to availability, the accuracy of the information supplied by you, and the final scope confirmed before the job starts.
The terms below should be read carefully, especially where they relate to booking process, payment, cancellation, liability, and waste handling. If any part of these terms is unclear, it is your responsibility to raise the issue before the work begins. Once the booking is confirmed and the vehicle or crew has been allocated, we will treat the order as accepted under these conditions.
Booking process begins when you provide us with the details needed to assess the job. This may include the collection and delivery addresses, access information, the items to be moved, the preferred date and time, the number of helpers required, and any special handling needs. A quotation may be given based on the information supplied, either as an estimate or as a fixed-price agreement. If the information changes before the service takes place, we reserve the right to revise the quotation, timing, vehicle size, staffing, or any other relevant part of the arrangement.
To confirm a booking, you may be asked to accept the quotation, provide a deposit, or otherwise agree in writing or by electronic message. A booking is only secured once it has been acknowledged by us. We may decline or reschedule a booking if the requested date is unavailable, if the job is outside our operational capacity, if the access conditions are unsafe, or if the customer has supplied incomplete or misleading information. It is your responsibility to ensure that the goods are ready for collection, that the named addresses are correct, and that someone authorised is available where required.
On the day of service, the customer or an authorised representative must be present, unless an alternative arrangement has been agreed in advance. The driver or operative may request confirmation of identity, inspect the items, and check access conditions before loading starts. If the conditions differ materially from what was described, we may alter the price, refuse part of the job, or cancel the booking without liability for any resulting delay or inconvenience. Any additional work requested on the day, including extra stops, extra loading, dismantling, reassembly, or waiting time, may be charged separately.
Payments are due in accordance with the quotation or invoice issued for the service. Unless otherwise stated, charges are based on the agreed service, labour time, travel, vehicle use, fuel, congestion-related costs where applicable, and any extras requested by you. We may require a deposit or full payment in advance for some bookings, particularly where the job is time-sensitive, high-value, or arranged at short notice. All prices are stated in pounds sterling and may be subject to VAT where applicable.
Payment must be made using the method we approve, which may include bank transfer, cash, or card payment if offered. If payment is due on completion, it must be made immediately when the service ends unless we agree otherwise in writing. We may withhold final unloading, refuse to release goods, or suspend the service if payment is overdue or if there is a reasonable concern that payment will not be made. Any bank charges, failed transfer fees, or recovery costs arising from a non-payment issue may be added to the outstanding balance where allowed by law.
If the job takes longer than expected because of reasons outside our control, such as traffic, restricted access, parking limitations, incomplete packing, or delays caused by you, additional charges may apply. Similarly, if the volume of goods turns out to be greater than declared, we may charge for extra labour or a second trip. We will normally explain any revised charge before continuing, but if the circumstances require immediate action, you agree that the updated charge may be added to the final invoice.
Cancellations and changes must be communicated as soon as possible. If you wish to cancel or move the booking date, you should inform us promptly so that we can try to release the vehicle and crew for other work. A cancellation fee may apply depending on the notice given, the type of service, and any costs already incurred. This may include administrative time, reserved vehicle time, parking reservations, or staff allocated to the job.
Where a booking is cancelled by you at short notice, especially on the same day or shortly before arrival, we may charge a reasonable percentage of the quoted price or, in some cases, the full minimum charge if the team is already en route or waiting to begin. If we must cancel due to circumstances beyond our control, such as severe weather, vehicle breakdown, road closures, staff illness, or safety concerns, we will aim to rearrange the service. Our liability in such cases is limited to refunding any prepaid sums for work not performed, unless the law requires otherwise.
You may request changes to the scope of work, but we are not obliged to accept them if they materially affect timing, safety, labour requirements, or cost. If a change is accepted, the service may be re-quoted. A booking may also be treated as cancelled by you if, on arrival, we are unable to proceed because access is blocked, the goods are not ready, no authorised person is present, or the premises are unsafe. In such cases, a call-out or waiting charge may apply.
Liability is limited to the extent permitted by law. We will take reasonable care when handling your goods, but removals and transport involve risk, and you are responsible for ensuring that items are properly packed, protected, and suitable for transit unless we have expressly agreed to pack them. Fragile, high-value, antique, or sentimental items should be identified before the job starts. Where possible, you should retain important documents, keys, passports, cash, jewellery, and similar small valuables with you.
We are not responsible for loss or damage caused by ordinary wear and tear, pre-existing defects, poor packing, hidden weakness, or items that are unsuitable for transport. We are also not liable for damage resulting from inaccurate instructions, inadequate access, defective lifts, unstable furniture, unsecured loads supplied by you, or items that were already broken or poorly assembled. If we dismantle or reassemble furniture, we will do so with reasonable skill and care, but we do not guarantee that all items can be dismantled or reassembled without risk of minor marks, loosened fittings, or the need for specialist parts.
Any claim for loss or damage must be reported to us as soon as reasonably possible and, where practical, before the goods are accepted at delivery. You should provide details of the issue and allow us a fair opportunity to inspect or investigate. Our total liability for any claim arising from a service shall not exceed the amount paid for the affected part of the job, except where liability cannot be excluded or limited under law, including for death or personal injury caused by negligence, fraud, or any other matter that cannot legally be restricted.
Waste regulations apply whenever we collect, remove, or dispose of unwanted items, packaging, or rubbish as part of the job. We only transport or dispose of waste in accordance with applicable UK environmental laws and duty-of-care requirements. The customer must accurately describe any material intended for disposal and must not include hazardous, prohibited, or undeclared waste unless we have agreed in advance and are properly licensed or authorised to handle it. This includes, without limitation, asbestos, chemicals, oils, batteries, gas cylinders, medical waste, and any item subject to special control rules.
If waste is included in the service, you remain responsible for telling us whether the material is household waste, commercial waste, mixed waste, reusable items, or items requiring special treatment. We may refuse to load, transport, or dispose of items that are unsafe, improperly packaged, or not lawful to handle under our working arrangements. Where waste transfer applies, you agree to provide any information reasonably needed for compliance, and you acknowledge that records, receipts, or descriptions may be retained to meet legal obligations. Any contamination, misdescription, or illegal disposal request may result in immediate termination of the service and possible notification to the relevant authorities.
The customer must not present fly-tipped waste, stolen goods, or items that are unlawful to remove or transfer. If waste is mixed with personal belongings, you are responsible for separating the material unless we have agreed to sort it as part of the quotation. We may charge additional labour for separating waste, loading heavy or awkward materials, or taking items to approved facilities. Where appropriate, any disposal-related charge may include tipping fees, handling costs, and transport time. A failure to comply with waste rules may also void any assurance we give in relation to timing or completion.
Service conditions also apply to access, parking, and property care. You must ensure that the collection and delivery locations are reasonably accessible for the agreed vehicle and crew. If parking restrictions, narrow entrances, stairs, lifts, or other obstacles make the job slower or more difficult, extra time or charges may apply. We are entitled to rely on the information you provide about access, and we are not liable for delays caused by inaccurate descriptions or unavailable parking. If required, you are responsible for arranging permits, suspensions, or building permissions unless we have specifically agreed to do so.
We will take reasonable steps to protect floors, walls, doors, and furniture while carrying out the service, but some movement-related scuffs or minor marks may occur despite care. You should tell us in advance about any especially delicate surfaces, shared entrances, tight stairways, or restrictions imposed by landlords, managing agents, or building rules. If any item needs to be moved through a property that creates a substantial risk of damage, we may decline to proceed unless suitable precautions are in place. Our team may refuse to lift or carry any item that is too heavy, unsafe, unstable, or otherwise unsuitable for manual handling.
We reserve the right to suspend or stop the service if the safety of our staff, your property, the goods, or the public is at risk. This includes situations involving aggression, harassment, severe weather, unsafe wiring, exposed hazards, pest infestation, or structural concerns. If a service is paused for safety reasons, you may be charged for the time already spent and for any unavoidable travel or waiting costs. Any instructions you give us during the job must be lawful, practical, and within the limits of the service agreed.
Insurance and claims are handled in line with the scope of our cover and the law. Any insurance that may apply does not replace your own responsibility to insure items of unusual value or to maintain adequate cover for your goods. If you believe an item has been lost or damaged, you must notify us promptly and provide reasonable evidence, such as photos, a description of the item, and proof of value where available. We may ask you to cooperate with any investigation and to avoid disposing of damaged items until the matter is reviewed.
If a claim is accepted, our choice of remedy may include repair, replacement, or compensation up to the limit permitted by these terms. We are not liable for indirect losses, such as loss of profit, loss of business, missed appointments, emotional distress, or any consequential damage, unless this cannot legally be excluded. Nothing in these terms affects your statutory rights as a consumer where those rights apply. If a term is found unenforceable, the remainder of the contract will continue in force.
Governing law is that of England and Wales, and these terms shall be interpreted under the laws of the United Kingdom applicable to the service arrangement. If you are a consumer residing in Scotland or Northern Ireland, you may also have rights under the mandatory consumer protection rules applicable in your part of the UK, and nothing in these terms removes those rights where they cannot legally be excluded. Any dispute arising from the service shall be subject to the courts having competent jurisdiction. By continuing with the booking, you acknowledge that you have read, understood, and agreed to these terms and conditions for the Tooting Man And Van service.