These Terms and Conditions set out the basis on which Tooting Man And Van provides removal, transport, collection, and related logistics services to customers. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear understanding of the service, the responsibilities of each party, and the limits that apply to our work. These terms apply to all standard man and van bookings, including domestic moves, office item transport, single-item deliveries, clearance support, and similar jobs arranged in advance or accepted subject to availability.

For the purpose of these terms, “we”, “us”, and “our” refer to Tooting Man And Van, and “you” or “the customer” refers to the person or business requesting the service. Any reference to a “booking” means an agreed service arrangement, whether made by phone, email, online form, message, or any other accepted method. A booking only becomes confirmed once we have accepted the request and, where required, received any deposit or upfront payment agreed at the time of booking.

Man and van services may involve manual handling, loading, unloading, transport, waiting time, and other associated tasks. The customer is responsible for ensuring that the booking details are accurate and that the service required has been described honestly and completely. Where the nature of the job changes after the booking is confirmed, we reserve the right to revise the price, vehicle size, crew size, or scheduled time in line with the updated requirements.

1. Booking Process

When placing a booking with Tooting Man And Van, you must provide accurate and complete information, including addresses, access details, item descriptions, floor levels, parking limitations, loading restrictions, and any special handling requirements. If the service includes fragile, heavy, bulky, or awkward items, this must be disclosed before confirmation so we can assess whether additional labour, equipment, or time is needed. Failure to provide correct details may result in delays, amended pricing, or cancellation of the job.

We will usually provide a quotation based on the information supplied. Quotes may be given as fixed prices or estimated prices, depending on the nature of the job. A quote is valid only for the period stated or, if no period is stated, for a reasonable time. We may revise a quotation if the scope of work changes, traffic conditions are materially different from those anticipated, additional stops are added, or the customer requests work outside the originally agreed description.

Any booking is subject to availability, vehicle suitability, and crew allocation. We are not obliged to accept every request. If a job is accepted, the agreed date and time will be recorded as the scheduled service window. The customer must ensure that someone authorised to approve the work is present or otherwise reachable at the time of collection, delivery, or completion if decisions need to be made on-site.

2. Service Conditions

The customer must make sure that goods are properly packed, secured, and ready for transit unless packing has been expressly included in the service. We do not accept responsibility for deterioration caused by poor packing, unsuitable packaging, or pre-existing weakness in the items transported. Where goods are stacked, disassembled, or carried by hand, the customer acknowledges that normal movement during transit may occur and that items should be prepared accordingly.

Access must be reasonably clear and safe. The customer should arrange parking, loading access, lift usage, building entry permission, and any other required authorisations in advance. If we are delayed because of access issues, incorrect addresses, failed entry arrangements, or the absence of someone able to release goods, additional waiting charges may apply. If the job cannot proceed because access is not available, the cancellation terms may apply.

We may refuse to carry items that are prohibited, unsafe, illegal, poorly packaged, contaminated, or likely to cause damage to our vehicle, property, or personnel. This includes items with leaks, strong odours, live pests, hazardous contents, or unsecured sharp edges. If we reasonably believe a load is unsafe or unlawful, we may stop the job immediately. In such cases, the customer remains responsible for any costs already incurred.

3. Payments

Payment terms will be explained at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the service and must be made in full without deduction, set-off, or delay. We may require a deposit, advance payment, card pre-authorisation, or partial payment for larger jobs, busy periods, or bookings involving multiple vehicles, long-distance transport, or extended labour. Any deposit paid secures the booking and may be non-refundable in line with these terms.

Accepted payment methods may include bank transfer, card payment, cash, or other methods agreed in advance. The customer is responsible for ensuring that sufficient funds are available and that payment is made by the agreed deadline. If payment is late, we may charge reasonable recovery costs, suspend further services, or take steps to recover outstanding sums. Title to any goods we have supplied, where applicable, remains with us until payment is received in full.

All quoted prices are based on the information available at the time. If the actual job differs from the booking description, additional charges may apply for extra labour, larger vehicle use, waiting time, congestion caused by access problems, or changes in mileage and route. We will use reasonable efforts to explain any material change before continuing with the service, but if the job is already underway and the variation is necessary, the customer agrees to pay the adjusted amount.

4. Cancellations and Rescheduling

We understand that plans can change. If you need to cancel or reschedule a booking, you must notify us as soon as reasonably possible. Where notice is given in advance, we may offer to move the booking to another date subject to availability. However, rescheduling is not guaranteed and may depend on the season, vehicle availability, and the size of the job.

Cancellation charges may apply if the booking is cancelled after confirmation, especially where we have reserved a vehicle, crew, route, or time slot. If the customer cancels at short notice or fails to be ready when we arrive, we may retain a deposit or charge a cancellation fee to cover lost time and preparation costs. For larger or more complex jobs, the cancellation fee may reflect work already undertaken, including planning, scheduling, and travel.

If we must cancel due to circumstances beyond our control, including vehicle breakdown, severe weather, road closures, staff illness, unsafe conditions, or other events outside reasonable control, we will seek to offer an alternative date or refund any amount paid for the affected service only, unless the issue was caused by the customer. We are not liable for indirect losses caused by a cancellation where the event was unavoidable and outside our control.

5. Liability and Damage

We will use reasonable care and skill in carrying out the service. However, the customer acknowledges that moving goods by hand and by vehicle carries inherent risks. Our liability for loss or damage is limited to direct losses caused by our proven negligence, and even then only to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

We are not responsible for pre-existing damage, ordinary wear and tear, hidden defects, inadequate packaging, insecure assembly, or damage caused by items being unstable before the move. The customer should inspect items before collection and again on delivery, and must report any issue as soon as reasonably practicable. Failure to notify us promptly may make it harder to investigate the matter fairly and may affect any claim.

Any claim for damage, loss, or delay must be supported by reasonable evidence, such as photographs, descriptions, and proof of value where relevant. We may choose to inspect the item, request further information, or arrange a repair or replacement assessment. Our total liability for any single booking, where liability is established, will not exceed the total service fee paid for that booking, except where a higher limit is required by law.

6. Waste Regulations and Disposal

The customer must ensure that any waste, unwanted items, or clearance materials requested for transport or disposal are described accurately. We only carry, remove, or dispose of waste in accordance with applicable UK rules and waste-handling requirements. The customer is responsible for declaring whether any items are household waste, commercial waste, reusable goods, scrap, electrical items, or potentially hazardous materials. We may refuse to transport or dispose of waste where the classification is unclear or where the material may require special handling.

Tooting Man And Van will not knowingly engage in fly-tipping, unlawful dumping, or any disposal activity that breaches waste law. Where waste removal is agreed, it is the customer’s responsibility to ensure the waste is legitimate for collection and that it does not include prohibited substances unless specifically authorised and lawfully managed. Certain items, including chemicals, asbestos, clinical waste, gas bottles, batteries, oils, tyres, and other regulated materials, may require specialist services and are not automatically accepted.

If we remove waste on your behalf, the customer agrees to provide accurate information about the origin and nature of the waste. Any misrepresentation may result in the job being stopped and additional costs being charged. The customer remains responsible for any consequences arising from inaccurate classification, unlawful disposal requests, or items left behind that are not suitable for collection under applicable regulations.

7. Customer Responsibilities

You must ensure that the service can be performed safely and efficiently. This includes securing pets, keeping children away from loading areas, protecting floor coverings where appropriate, and making sure that items are ready to move at the agreed time. You are also responsible for checking that all items intended for transport are included in the booking and that nothing important is left behind.

The customer must obtain any permissions, permits, building approvals, or parking arrangements that are needed for the service. If loading is delayed because access has not been arranged or because a third party blocks the route, we may charge additional waiting or reattend fees. If an item cannot be moved due to insufficient access, narrow passages, unsafe stairways, or building restrictions not disclosed in advance, we may amend or decline the service.

You must not request us to carry out work that would be unsafe, unlawful, or beyond the agreed scope. We may stop or refuse any part of a job that we reasonably believe presents a risk to health, safety, property, or legality. In such circumstances, we will act reasonably and professionally, but any resulting extra cost caused by inaccurate instructions or undisclosed risks may be passed on to the customer.

8. Delays, Force Majeure, and Scheduling

We aim to arrive within the agreed time window, but timings are estimates unless expressly stated otherwise. Delays may occur due to traffic, accidents, weather, roadworks, previous job overruns, access problems, or other circumstances outside our control. Where a delay is likely to be significant, we will use reasonable efforts to inform the customer and agree a revised arrival time.

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to severe weather, strikes, civil disruption, fuel shortages, vehicle failures, illness, governmental restrictions, or emergency closures. If such an event prevents completion of the job, we may either reschedule, partially perform the service where possible, or cancel the affected booking without further liability beyond refunding sums paid for work not carried out, where appropriate.

The customer must remain contactable on the day of service so that we can resolve minor issues efficiently. If communication is not possible and the job cannot proceed, we may treat this as a customer cancellation or no-show. This may result in a call-out or cancellation charge where reasonable.

9. General Legal Provisions

These terms represent the full agreement between the customer and Tooting Man And Van regarding the service booked, unless a written variation has been agreed by both parties. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. A failure by us to enforce any right or provision on one occasion does not amount to a waiver of that right.

Nothing in these terms affects your statutory rights as a consumer where applicable. If the service is purchased by a business, different obligations may apply under commercial law, but nothing here excludes liability that cannot legally be excluded. We may update these terms from time to time to reflect changes in our service, pricing structure, or legal requirements, and the version in force at the time of booking will apply unless otherwise agreed.

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these man and van service terms and agree to comply with all applicable obligations relating to the booking, payment, conduct, and lawful use of the service.